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WHAT WE DO

FAQ

Here are some of the most frequently asked questions.

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  • When is the next camp?
    We run several camps during the school holidays. Check the Book now section on the home page for the latest information.
  • Where is my nearest camp?
    We run several camps during the school holidays. Check the Book now section on the home page for the latest information.
  • What activities take place at Camp?
    The list of activities on offer varies from camp to camp. However, to view the timetable from a day at one of our recent camps click HERE.
  • How much does Camp Fantastic cost?
    Please check the Book now section on the home page for camp fees.
  • How old must you be to attend Camp Fantastic?
    *The youngest children we take are those that are old enough to attend a school nursery. They can join a school nursery the September after their third birthday and are turning four years old that academic year.
  • Where is my nearest camp?
    We run several camps during the school holidays. Check the Book now section on the home page for the latest information.
  • When do camps take place?
    We run camps during school holidays and every half-term holiday, except for the Christmas break.
  • When is the next camp?
    We run several camps during the school holidays. Check the Book now section on the home page for the latest information.
  • How old must you be to attend Camp Fantastic?
    *The youngest children we take are those that are old enough to attend a school nursery. They can join a school nursery the September after their third birthday and are turning four years old that academic year.
  • What is Camp Fantastic's philosophy?
    To have fun whilst being active and learning in a safe and happy environment.
  • What is your discipline and behaviour policy?
    At Camp Fantastic, we pride ourselves on how wonderful the children are. We do however have a zero-tolerance policy on discrimination and bullying. If you would like to raise a concern, please speak to your camp manager.
  • Can I make changes to my booking?
    Additional bookings can be made up until 5:30pm the day before you wish to attend. We require a minimum of 24 hours notice to cancel a booking. Changes are subject to availability.
  • What if English isn't my child's first language?
    We understand the importance of ensuring every child feels comfortable and included during Camp, regardless of their language proficiency. When you fill out our booking forms, we ask parents to indicate if their child speaks any other languages. This helps us tailor our programme to accommodate diverse language needs. For instance, if your child has limited English proficiency, we strive to place them in a group with another child who speaks their native language, whenever possible. In addition to this, we are working towards having a sign language expert deliver workshops at camp.
  • My child needs extra support. Can they still attend Camp Fantastic?
    If your child requires extra support, the best thing to do would be to email us. When completing our booking form, you will have the opportunity to give information about your child's needs and the support required. We will endeavour to come up with a plan to enable your child to have the best time possible at Camp Fantastic. We make these plans with parents and carers on a case by case basis and are happy to work with you on a plan which works for your child. If your child already has one-to-one support, we are happy for their one-to-one to attend camp with them to support them. All we will need is a copy of their DBS check and to see some identification. Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan which are or are not working and will make changes in collaboration with you to support your child.
  • Are you insured?
    Camp Fantastic is fully insured.
  • How much does Camp Fantastic cost?
    Please check the Book now section on the home page for camp fees.
  • How do I pay? Do you accept childcare vouchers?
    Payment options vary from camp to camp. Please check the Book now section on the Home page for more information.
  • Do you offer discounts?
    We do not offer sibling discounts. Discounts are available when booking multiple weeks in the Summer holiday.
  • My child was unable to attend a session I had booked. Can I receive a refund?
    Sadly, if you did not give 24 hours notice, we are unable to offer a refund for any days your child did not attend.
  • What activities take place at camp?
    The list of activities on offer varies from camp to camp. However, to view the timetable from a day at one of our recent camps click HERE.
  • What happens when I arrive at camp?
    On arrival, you will be greeted by a great big balloon arch! There will be group leaders who will each be wearing a top of the colour of the group your child has been placed in. You will be told the colour group your child is in on the Friday before you arrive. If you find the group leader with that colour top, they will sign you in. Your child will then be given a wristband of the same colour to wear during Camp.
  • What time does camp start and finish?
    *Extended hours are optional and charged at an additional cost.
  • Do you provide lunch?
    We ask that you come with your own packed lunch. After all, no one knows what you love to eat more than you! However, because there will be children attending with severe allergies, you must not have any of the following in your packed lunch: Nuts Peanut butter Nutella Seeds Seeded bread Hummus Pesto
  • Can my child be in a group with their friend(s)?
    We will absolutely do our best to accommodate this when possible. Please, provide the full name of the friend(s) you would like your child to be grouped with, and ask them to do the same.
  • Are there any breaks in the day?
    We provide a morning and afternoon break, along with a lunch break. See the sample timetable HERE for more information.
  • What is the difference between a group leader and an activity instructor?
    A group leader is the person that will stay with a specific group throughout the day. They are responsible for accompanying each group from activity to activity. An activity instructor is responsible for delivering activities. For example, a Yoga teacher, primary school teacher or Gymnastics coach are considered activity instructors.
  • What happens if I need to collect my child early from a session?
    If you could let us know beforehand, that would be great. Please notify us by email and then call the number displayed in your confirmation email when you have arrived. We will then bring your child/children out to you.
  • Is Camp Fantastic safe?
    The welfare of the children that attend our camp is at the heart of everything we do.
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